The only thing I would say is this company continues to provide superb service. The fact that the salespeople and the installers remain says so much. I had the same installer and salesperson 5 years later. Well done!
-Gary & Debra B
We were very happy from start to finish. The floor and molding look great! Would recommend the store and installer.
This was my third time purchasing flooring from Bendele Abbey Flooring. I think that tells how satisfied we are with flooring. We are very pleased with everyone and will refer to friends. Thank you.
Our office looks brand new, the carpet feels great under my feet. Everyone is impressed on how good it looks. Earl communicated perfectly throughout the process.
-Hanson in Home
Very professional operation from sales to install. I have a rug on order now and will be coming back when we are ready to do our last bedroom.
-Craig & Lisa S
The wrong carpet was installed! This mistake was handled perfectly without any problems. The correct carpet installed quickly & professionally.
I bought two rugs in two months. I have one more room to do…I will be coming back soon.
-Craig & Lisa S
Working on a short time frame, Bendele met me at my home one day after stopping in their store. They measured and had a quote to me within 24 hours. Their staff was very helpful in choosing samples in a manner of partnership as opposed to a “make a sale” attitude. The entire process was hassle-free. I would highly recommend this company!
Rick Gerstein was great to work with! I walked in for the first time and he stuck with me the entire time explaining the differences between my choices. Didn’t try to push me with the most expensive. Left decision to me. Not stressful at all. Came out that same day to take all the measurements. Highly recommend this store and it’s great customer service.
Bendele Abbey carpets lived up to my expectations. The professional job done by the installers was exceptional. I would recommend Bendele’s to others…the process was stress free and positive.
Rick found the vinyl tile I was looking for and allowed me to take several samples home to evaluate which one I liked. The installer was very polite and efficient. He was “super” and installation was perfect.
My condo needed an upgrade from all to wall carpet to LVP. Due to the color of the cabinetry throughout our home, choices were limited. Rick identified the perfect product for us, and within our budget. He worked with the
management company and us throughout the process. The area rug selection was perfect. Jay, our installer, was extremely neat and professional. The workmanship was excellent in every way, and the large project was completed in 3 ½ days. We could not be happier with our Bendele Abbey experience and will recommend you whenever we can.
-Sue & Mal Y
Our new flooring looks very very good. Our installers Jay & Ernesto were excellent. They did a terrific job. I would recommend them & Bendele’s to anyone. Everyone that has seen the flooring loves it. Thank you so much!
-Bob & Colleen M
We went to Bendele Abbey after an exhaustive search for new rugs. After looking at the samples, we realized that Bendele’s had everything we needed! The service and selection is excellent. I couldn’t recommend them higher! I would use them again in a heartbeat!
-Gary & Tammie H
Courteous staff and excellent service!
Earl Smith and Bendele Abbey are always the best! I always recommend Bendele’s!
-Wayne & Brenda J
Love the product! Salesman, Steve & Installer Ernesto were excellent to work with. We’d do it all over again with your store and staff.
We had a very positive experience purchasing carpet for our new condo. Steve made the process easy as we were in NY. We were very happy when we arrived for our next stay with the quality of carpet and installation. Thank you.
-Ed & Nancy Z
Our experience with Bendele Abbey Flooring was exceptional from start to finish. In the showroom were greeted and shown flooring samples with no pressure and our questions were answered regarding all of our concerns. The carpet we chose was installed professionally and we couldn’t be more happy. Thank you for a great experience.
The experience was seamless, salesman was amazing, his knowledge, his real interest in understanding what I really wanted. The experience started off good and ended truly amazing. When a customer is in the market to purchase an important element (flooring) for a home, it’s serious business. The Bendele Abbey experience met all the requirements that one would look for in the marketplace. Walking into a nicely arranged flooring store, met with a professional carpet salesperson. Never rushed and constantly went out of their way to ensure one makes a good decision—it was impressive. Earl was agreeable to visit the home site to help in decision making and availed himself over and over to ensure my satisfaction. Let me emphasize, equally important were the professional installers – each person knew exactly what they needed to do and evaluated how the process would unfold. There could have been a hiccup with movement of a complicated air-mattress, but that did not stop them from finding an adequate solution. They did not rush the process and made sure the very expensive product was laid to perfection. It will be my pleasure to share this experience with whoever needs to hear it from a very satisfied customer.
Rick did a great job helping us once again! In 2019 we replaced flooring in a bedroom of our old house. In 2020 we moved into another home. In 2021 we began remodeling the next home. Rick helped us for the first home and we were so pleased we came back to him for the work needed on second home. Perfect again! Thank you to Rick for choices selected and to the two different install crews that did superb jobs. In 2022 we’ll be back for another project of the entire main level of our home. See you soon!
-Jeff & Tami C
We looked and received several estimates before deciding on Bendele Abbey. Rick, our salesperson, was exceptional to work with and our two installers, Jay and Ernesto, went above and beyond what we expected. The new flooring changes the whole look of villa. We love it!
-Brenda & Mark S
Everything was done on a timely basis. Our installer was excellent and a real pleasure to have around the house.
-Tom & Chris G
Terrific salesman Rick and extremely patient and helpful. Billing representative also very helpful! Sure to come back!
Installer was a very well organized worker. Very good at what he does. Prompt on arriving on time each day very considerate by being very neat and at the end of the day cleaning up before leaving.
-Keith & Anne N
Earl went a long way to help us pick out our carpeting and floor rug. He did not let us out the door until he understood what we were looking for. We started to walk out and he stopped us to make sure he addressed our needs with three other customers in the store. He went that extra mile and that is what sold us on your company.
-Rob & Irene L
I was in a huge pinch. I was reorganizing the rooms around the house. Moving furniture, beds, adding new, etc. We had family coming to town in a few days and a while after that, a yard sale, the reason for the reorganization. Well, carpet under the bed was hit by our cat and left in unacceptable condition. I called several places, and turnaround time was about two weeks, I had family coming into town in 5 days! Bendele Abbey Flooring & Rug to the rescue! They wanted to help me, and they sure did! Great customer service, great install, great quality, great price, great follow up. I will be using Bendele Abbey again!
We came to Bendele on a friend’s recommendation. Rick has always been our salesperson. He is knowledgeable, kind and very professional. He knows his stuff and we adore him. Joe is also an amazing and kind team member. We have purchased carpeting and area rugs from your store and will continue to buy from you and highly recommend your store.
-Karen & Bill B.
Rick helped us secure the best carpet for us with the best pricing available. Thanks!
We bought a rental condo, the unit was tiled except for the stairs, they had old carpet. I had wanted a wood look with carpet in the middle of the stairs to prevent slips. It turned out beautiful. Excellent job of installation. The unit looks updated and we get lots of compliments.
I love the flooring in my bedroom. Bendele’s installers did a great job. They also replaced transition strips that our other installer (different flooring company) botched. They were fast and very efficient.
We chose Bendele Abbey after meeting with Steve. He made a great impression on us and we made the right decision. Suzanne and I want to personally recognize Steve and Ernesto. Steve worked tirelessly to meet our needs – he was polite, on time, professional and extremely patient as we waffled back and forth on our decision. Ernesto and team did a great job on the installation and were very courteous as well. We are so glad that we chose Bendele for our flooring needs. Thank you Steve and Ernesto!!!
-Suzanne & Don K.
We were especially pleased with the quickness of getting the carpeting and installation done within a 2 week time frame. The installer was excellent. Was very pleased with the amount of choices of carpeting. Thank you. We will be returning.
Great job! Made sure our flooring got to us in time to install! These guys were the best. We needed our floor installed before Thanksgiving – And they worked very hard at it! When we returned to our Florida home the first week of November, after spending the summer in Wisconsin, our floors were flooded. We found a replacement floor but needed it installed before Thanksgiving as we had guests coming. Our salesman was great – he got the floors ordered, and installation scheduled. It was a “rush job” and everything worked out. Floor done on time, and we loved it – so did our guests!
-Phyllis & Dennis A.
Installers Jay & Bob – Excellent, professional, neat, on-time, organized and very personable. Much concern for our needs and wishes – very detailed and conscious of workmanship and our personal surroundings. Earl, your salesman – a GREAT guy, very accommodating to our plans and decorating needs. Very patient.
-Cindy & Tim M.
Being new to Florida, I just googled “floor covering stores” and Bendele Abbey was the closest to me at that time. Lucky me! Rick promptly met us upon entering, thoroughly explained product/corrected my misunderstanding and helped us get a great carpet for our bedroom. He worked around our busy schedule for installation date. The installer, Ernesto, was on-time, courteous, thorough and left the room spotless! Thank you for being there for us and we’ll be sure to use again and recommend you to others.
-Jeff & Tami C.
Our salesman was very helpful in working with us to choose the right carpet.
Earl spent a lot of time explaining things to me. Very helpful. Very impressed with installers. Did an excellent job and worked very hard.
Very happy with our new carpet.
Rick is always great to work with – makes the process professionally seamless! Look forward to working with him on my next project.
Everything was great. Only issue is that Ernesto’s helper did not show up. Ernesto did the entire job on his own and never complained about not having help. Kudos to him!!
-Marty & Lynne A.
Steve was very helpful in finding Mohawk carpet that could be installed over ceramic tile without tack strip and without leveling the grout. Installers were very professional.
Installer did an excellent job and was meticulous about cleaning up and putting everything back! Great job by sales (Earl) and installer Ernesto!
-Janet & Stu R.
Salesperson Earl was informed and very accommodating! Much better service than big box stores. New flooring is beautiful, and colors are perfect with other décor. Thank you so much!
-Al & Ria C.
I am always happy with your service, I tell all my friends to use Bendele for flooring.
From Rick Gerstein to the end of the process it was an exceptional experience. In the future your company will receive 100% of my business.
The turnaround time was shorter than we expected. The whole experience was smooth and easy! We had to replace our lanai floor tile and we were able to get a very close match. The installation went so smoothly and my stairs and other floors were covered to protect them. We also had 2 area rugs installed and wall to wall in a closet, beautiful job. The job was done great and it really enhanced the look or our room. Very happy!!
-Tim & Marissa S.
My wife and I have owned 19 houses in our lifetime. We have renovated older homes and built new ones, so we have had needs for carpets and rugs in each of them. In our current home we needed carpet for two bedrooms and an office and a large area rug. Bendele has the best selection of reasonably priced rugs we found in the area. They were very helpful in making our selection.
We worked with Earl – he was so knowledgeable! He knew a lot about all the carpets and was able to help us choose what we wanted. He even came to measure that evening! Ernesto was the installer. What a great guy – efficient, hard-working! He brought his son the next day – what a wonderful young man! We will recommend you to our friends at Fiddlesticks!
-Scott & Sue S.
My new floors are beautiful and make each room like bright and clean! My installers were great and did a fabulous job. I could go on and on but the bottom line is Bendele Abbey gets very high marks from me – Thanks to Earl! Thank you!
This was the third time we purchased from Bendeles and each time we have been extremely satisfied, from sales to installation. We also like and appreciate the quality of the products sold at Bendeles. In our opinion, it’s the best place to buy flooring products. All staff deserve appreciation for such a “job well done”.
-Brooke & Scott A.
We had previously bought an area rug from Bendele. We shopped at both Home Depot and Lowes. At Home Depot we could not get info from anyone. At Lowes, the lady in the carpet area could not answer our questions on cost of installation, haul away, clean-up, etc. We were very happy with Bendele across all areas of our purchase! We will recommend you.
-Rex & Joanne S.
We are more than satisfied with our new floor (stairs) covering. The stairs are beautiful. This is our second experience with new flooring with Bendele. And, as before, the entire experience was great!
-Debby & Richard H.
Our new flooring is beautiful. It makes our room look bigger and we like it. Our friends admire it as well. We have to compliment Rick for keeping us informed as we waited for replacement for our laminate flooring, the original being defective. The installers were great. They work efficiently, trying hard to lay the flooring to our design. Ernesto was here before and he does a super job. His helpers too were very good. They cleaned up everything, replaced the furniture, even putting sliders under the heavy pieces. I do believe they realized we were older folk and tried harder to please, and help. We are pleased with the carpeting and flooring!! We are enjoying both. Thank you!!
Professionalism of installer was excellent. Good communication with the store sales person and installer. Thank you!
-Stu & Janet S.
With over 50 years of experience of home ownership, maintenance, and upgrades, we finally found a business that is honest and reliable (a lot to be said for Florida businesses). We have had our whole house flooring replaced over the past 7 years. Bendele’s was our first and last choice for all our needs. Ernesto, their installer is the upmost professional person to work with. Have I mentioned this is an honest company, by far the best!
-Skip & Linda L.
Great job! In every aspect! Highest recommendation!
Earl was very professional and knowledgeable throughout our entire carpet buying process. We couldn’t ask for a better salesperson!
-Dave & Bay P.
Earl Smith was our salesman and he was very professional and accommodating. Ernesto and Alex, our installer were very very good. They did an amazing job!
-Brad & Kari F.
Ernesto was professional. Polite. And did a beautiful job. Rick was kind enough to explain differences in carpet i.e. price, wear, stain resistance, etc. Came to condo to measure right away to order material needed to finish 3 rooms! Thanks for a job well done!
We were extremely pleased with the entire process. We would most definitely recommend using this company. Personal attention and service was beyond what one would expect at a big box store.
-Dr. & Mrs. B.
Your service cannot be any better! #AWESOME! We couldn’t have gotten any better service. From the time we walked in until the time we left, Earl Smith was the one that helped us from beginning to end. This was actually the second purchase of carpet that he helped us with. And [Ernesto] who installed our carpet was fabulous as well. Kudos to both! Can’t thank you enough!
In buying our vinyl flooring for our old condo and for the carpet in the new condo, you were so generous with samples, letting us take as many as we needed. Our installer was very meticulous and did an excellent job.
The new vinyl wood flooring looks elegant and beautiful. The installer was meticulous! He did an awesome job that included lots of angles, reinforced how to care for the floor, and his attention to detail is self-evident in how our rooms look professionally finished. Everyone at Bendele was cheerful, informative, and always helpful. Rick always got right back to me. Jay Martin was our installer. I hope we can use him again for our stairs! Thanks for a job well done!
I had had knee surgery prior to buying flooring, and sales associate brought a number of different samples to my home so that I could “shop at home”. The installer was efficient, courteous, and made sure that furniture, etc. was placed correctly. The clean-up was important to me and was performed to my satisfaction. On the whole – the whole process was made as pleasant as possible – even to the placement of furniture while flooring was being laid. I would recommend Bendele Abbey Flooring to anyone who was looking for an efficient installation in a house that was currently being lived in!!!
Love, love, love my new kitchen floor and wall! The carpet on my front porch made my entryway more pleasing!
Installers were happy to address all my concerns. Be sure to keep the installers, they did a great job for me! It was a pleasure working with Steve DiTomaso for my installation project. The installers were most courteous and worked efficiently together. They were meticulous about the smallest details. This resulted in a most beautiful living room floor! I couldn’t be more satisfied with your company.
Excellent service! Rick was my sales associate, and he was extremely helpful with all of my needs. I will definitely recommend your store and Rick to all of my friends. Our carpet looks great!
This is the third time I have purchased rugs from you. I find your store easy to make my selections. Earl and installers are helpful, courteous and a very good experience all the way around.
-Bill & Claudia S
Earl was great considering we were in store in 2019 to discuss plans. Late 2019 started process then the pandemic hit so it was almost 2 years to complete process. Ernesto and team (Scotty & Harry) were great moving furniture, laying floor. Timeline was impressive. Thanks, floor is great!
-Ross & Evelyn R.
Your operation from sales to installation was outstanding. I can’t see a place where you can improve.
-Dave & Cheryl J.
This was a great experience! The carpet arrived just as described. Credit was seamless and product was perfect for our needs. The salesman was attentive, and we even met the owner! The installers were just so efficient, timely and clean, their process was just outstanding. The product transformed our old looking condo into a like new home and we enjoy it every day!
-Doug & Patti M.
The service was great. A great company to deal with. We will definitely use them in the future.
The carpet in our bedroom is absolutely beautiful! We also love the two area rugs we put in the living room and dining room. The dining room rug was a couple inches too wide (our fault for measuring wrong). I called our salesman, Earl, and he offered to cut and bind it at no cost. They did a great job, it’s perfect! Great customer service! Thank you!
-Dave & Wanda M
Salesperson (Rick G.) was very knowledgeable and helpful. We had been to a few retail stores looking before we came in. Your vinyl plank selection is very broad, Rick’s knowledge coupled with the broad selection made the decision easy.
Very satisfied with the job.
-Dick & Anita S.
Very happy with my new carpet!
Rick was very attentive to what we wanted. He was also very knowledgeable about the various carpets from each manufacturer. Over the last 5 years, we have purchased luxury vinyl and carpeting for our entire home from Rick. We would recommend him to anyone.
-Don & Donna M.
Everything was done very well.
-Judy & Jim P.
We are thrilled with our new carpet and our friends noticed the improved quality right away. The pad and carpet are much softer to walk on and the tile was just what we were looking for.
-Jim & Sue H.
You have wonderful service. We love our salesperson Earl.
-Don & Lynda S.
We had a big box store install our bedroom carpet 6 years ago and we thought we were buying the best quality available. After endless trips back & forth with samples we ordered one. When it was installed, we couldn’t even feel the pad under the carpet, the seam showed from day one and it’s now worn although we’re only here half a year. But dealing with Bendele Abbey is a refreshing change. They’re so knowledgeable and professional that from beginning to end this had been a very pleasant experience. We’re just thrilled and highly recommend them.
Installers did a great job!
-Terry & Joanne J.
Bendele Abbey Flooring & Rug has met all my expectations. Rick was just perfect. I walked in to the showroom and was greeted by him right away. He was very patient with me and so helpful. Rick was right there with me from start to finish. I will refer other friends to this company. Can’t say enough good. Thanks again for making it so easy.
Once again Earl it was a pleasure to do business with you. I was completely satisfied with the job Bendele Abbey did in carpeting my bedroom floor. It looks beautiful. Your installers did an excellent job. A job well done!
-Terry & Joanne J.
Being in Florida on vacation – the sales person Earl Smith expedited our carpet install in a very timely manner.
- Brad F
We shopped around before choosing. Bendele’s fair price and excellent customer service made our decision much easier. Unlike the big places, Earl Smith knew our house and needs, was flexible when we were indecisive, gave us good options and knew who we were when we walked in the store. Joe the installer was friendly, super fast and very competent. And the floor looks great.
- Don W
If you are looking for old-fashioned, personalized customer service, pride in the products they deal with, great communication between customer, salesperson and manufacturer…with dependability and no hidden surprises…Bendele Abbey Flooring & Rug should be your first and only stop. We will happily recommend them and do business with them in the future.
- Tim & Joy I
We did not feel pressured to buy. The salesman offered us exactly what we were looking for. The installer did a great job! We are very satisfied!
- Dorian & Christi S
I would definitely go back to Bendele Flooring. The sales staff know their products and explain the process of selection through installation. We have used Home Depot in the past and had issues with the installation. Home Depot does not resolve issues once you purchase the carpet. They refer you back to the installer who never returns your call. I feel confident that Bendele stands behind the product through the installation. We are pleased with our choice of Bendele Abbey Flooring.
- Tony & Karen S
From the time I walked into your store, I felt that I had chosen the correct store. Your salesperson was helpful in all ways, including bringing a sample board to my house. I would recommend your store to anyone that I knew was looking for the products that you sell.
- Naomi K
I had a tight time constraint that would have really adversely impacted my project. Earl Smith did a great job!
- Tom L
It was a pleasant experience – well done! After a very bad experience with a “Best of Cape Coral” tile company/installer, it has been such a pleasure to work with a professional, “customer comes first” company. The carpet is beautiful, and I am extremely satisfied. Thank you!
- Carla L
At another high-end carpet and flooring store, the staff did not seem to know anything about carpeting. It was a welcome change when I walked into Bendele Abbey Flooring & Rug and the salesman found exactly what I wanted immediately. It was at a better price too.
- Alison E
Rick and Ernesto were both AWESOME. Thank you!
- John M
As a professional in the home furnishing and design business I very much appreciate my experiences dealing with the staff at Bendele Abbey Flooring. They always make my job easier and present a very good experience to my clients. Thank you Bendele for consistently being a pleasure to work with.
- Lisa R
Super Happy! These guys were great! We absolutely love our new floor. It is beautiful! We were especially impressed with the installers and the quality of their work. Thanks, Debby & Richard
- Richard H
Great job! Third room we’ve had done!
- Richard L
I just wanted to call and give you a compliment. I am very happy with the service and professionalism I received today. Joe was supposed to call and schedule a re-stretch of my carpet. Not only did he call on time, he showed up on time and did a wonderful job. He is very professional. You probably don’t get a lot of calls like this so I wanted to call and let you know that I am a very pleased customer. Thank you!
I’m satisfied with the carpet and work. Thank you and I’ll be back in the future.
The carpet provided by the contractor/builder in my new home was cheap and the padding was thin. After Bendele installed my new carpet, it’s like walking on a cloud. My room has a much better appearance due to the high quality of the carpet. I went to several other carpet dealers but came back to Bendele due to the professional and friendly salesperson. Bendele’s prices were a bit higher but the salesman worked with me on the price. I was extremely pleased and highly recommend Bendele for your flooring needs.
Professional service. Follow through and showed up when scheduled. Friendly and knowledgeable installers. Salesman very helpful with listening to my wants and helping me select the correct carpet.
Earl Smith the salesman was excellent in working with us and his knowledge of the product.
-Harry & Carol C
Installers were great and clean. Rick was great to deal with.
Finished reading the Neighborhood Advisor pamphlet today and realized that I needed to let you know how much I am enjoying the beautiful rugs I purchased in your store a couple of months ago. I had just moved into my home and needed some rugs to anchor some furniture and make it more inviting. I went into your store and was so impressed by the number of beautiful rugs to choose from. I found just the perfect rugs for three different areas and I am so pleased with them.
I have one guest bedroom to furnish and I will be returning to your store to again find just what I am looking for. From the purchase to the delivery and placing them exactly where I wanted them was such a pleasant experience.
Thank you for making my rug shopping a joy.
We are really pleased with our new vinyl flooring. The selection of style, the quality of material, the workmanship and finally, just the look. The workmen were skilled and friendly. Earl Smith was a pleasure to work with in managing the purchase and installation. Since just moving to Fort Myers, we don’t know many people, but we most certainly will recommend Bendele Abbey!
-Janet & Gerald G
The installers were great! They showed up on time, they treated our home with care and answered all our questions along the way. They were very polite, respectful and courteous. We are thrilled with the new look of our home.
-Gary S & Pat A
Hard to improve on perfect! Every person I dealt with at Bendele was courteous, efficient and nice! Earl is extremely knowledgeable and helpful when choosing carpet. No question is too ridiculous for him to answer. He is very patient and thoughtful. The installers were also wonderful, very detailed and clean. What an amazing transformation new, beautiful carpet makes!
Everyone gave us great service during a very busy time. Great service. We especially appreciated the call to explain a delay and the cheerful staff in the store. We absolutely love our new floors! Our ideas were supported by the salesperson who steered us away from some ideas which he explained in detail as to their feasibility. His advice on our choices was helpful and clear. In fact, our salesperson actually saved us money for the future. We have had floors installed in the past which required frequent “fixes” and even installers ignoring our calls. We know that won’t happen with Bendele Abbey. Many thanks to our neighbor who recommended you as we will do in the future!
We were very satisfied with our first purchase experience which is why we returned. It is a personal “first name” type experience. Also – the wine was tasty!
-Tom & Suzzie D
The living room and dining room looks “open - larger”, with the vinyl. My friends love it! The staff even lifted the mattress off the king size bed (I forgot to put the new skirting on). They also hooked up the tv for me! All the samples were put in the car for me. After measuring, which was accurate (2 pieces left over), samples were removed. The carpet is very soft!
This was the third time we used Bendele Abbey Flooring & Rug. We would use them again if needed. Great people!
-Don & Linda S
I will refer friends!
Bendele experience, from showroom visit to in home samples and quote, to installation was top notch! I love the floor, get compliments from all who see and I 100% recommend Bendele Floors. Rick was very helpful, installer was outstanding!
Everything and everyone was great, keep up your excellent service, overall a great experience!
-Steve & Bernie H
Thank you for being so efficient. The installer was on time, if not early (I like that) and worked until the job was complete. However he had to work alone. The carpets are beautifully installed and made the house look new! Very pleased with your service and will definitely contact you for future projects!
Earl was a pleasure to do business with!
This experience was as good as the last one (kitchen flooring) that’s why I repeated it. Professional and well taken care of.
They were the best!!!
-Mike & Leslie W
Being a snowbird and new to the area, it often hard to know a reputable company to work with. My neighbor recommended Bendele Abbey and I am very pleased. Rick was very helpful in store with selections. He provided samples to take home and then come out to measure at the scheduled time. I liked the mail follow up after my purchase to ensure we knew what to expect and to prepare for and confirm install date. All in all they were courteous, honest and reliable. What more could you ask for?
We now have new carpet in all our bedrooms, and it has transformed them. We did it over several years’ time, and Earl and the entire team was helpful with our timeline and accommodating our painting schedule. The carpet looks beautiful, feels wonderful and we couldn’t be happier!
I am a prior customer. I experienced a smooth transaction from the salesman (Earl) to the installer (Ernesto). My questions were always answered to my satisfaction. The installation was professionally done. I have compliments from family and friends who commented on the beautiful job. I will recommend Bendele Abbey Flooring & Rug to family, friends and neighbors. Thank you!
Made our home look like a new home. Love the new flooring! Earl and Ernesto (and his team) were AWESOME! Personal, very hard working, very professional, master bedroom and bathroom. Just turned out so nicely. Made me go out and buy new bedding and home décor, cannot say enough good about my experience with Bendele Abbey Flooring. At least your installers showed up unlike the experience with one of your competitors. Definitely will refer Bendele. Thanks again Earl!
-Carol & Alan S
Rick Gerstein was our salesperson and he is terrific! He took care of us about 6 years ago – when we purchased a rug. We needed a new rug so he talked to us about flooring and how you can go right over the tile…and the rest is history! Now we have wood. We love our new kitchen and hallway wood floors. It is so much easier to keep clean! And the best part was it could be installed over our existing tile! The project was done in one day and you matched my living room and dining room flooring perfectly! We couldn’t be happier!
-Lisa & Peter E
Earl was terrific! He spent a lot of time helping choose the tile, grout and finishing touches. Our bathroom looks great. We are very happy!
-Stan & Reecie C
This is our second installation using [Bendele] Abbey. Satisfied with both installations and professional service.
-Henry & Dotty B
Great job! I am a retired contractor who built high end homes. I received 5 competitive bids/estimates for my 1200+ sq. ft. flooring job. My flooring work required removal of tile and carpet and then installation of plank tile. Bendele was the most helpful and professional. I was willing to pay for the quality I received. My wife was pleased with how little mess/dust was produced in removal of tile and how good they cleaned up. I was pleased in the work. I highly recommend and very seldom recommend. Earl was great to work with.
-Bruce & Donna T
Although the area is quite small the job was done quickly and efficiently. They (store personnel) were very accommodating when we had to put everything on hold due to a family crisis back north. I would have no problem in recommending Bendele Abbey.
-Ray & Barb H
Bob was very good. I would request him again!
This carpeting fits my needs perfectly and was suggested to me by Earl after I explained where it was going and what I needed. I’m very happy with the installation. Looks great and installer knew how to make it look good on the stair case landing (made the design fit well on steps).
We are snowbirds and we were greatly satisfied with sales and service from your company. We would recommend your company to friends and family. We were very impressed! AND our floors look great!
-Jim & Lenore R
We found everyone – sales through installers to be very professional. They explained our options clearly. The installers were very neat, handled our few special requests, and were pleasant to work with. We highly recommend your company.
-Mike & Janette C
From the moment I walked into the showroom Earl was there for me. He was polite and very patient with me and all my questions. Since we just moved into the area, we were overwhelmed with finding new sources for upgrading our house. Our friends Pat & Bob told us about you and we are so grateful! The sales – product-and service were beyond our expectations! Thank you soooo much!
-Karen & Mike M
Once again I was extremely happy with Bendele Abbey Flooring and Rug. From the onset, Earl, the salesman, was efficient, helpful and patient in my decisions to make selections. Ernesto, the technician, worked diligently, efficiently and very professionally. All around everyone was great. Family and friends comment on the beautiful job. I highly recommend Bendele Abbey Flooring and rug. Thank you!!
Our salesperson, Earl, was very helpful and knowledgeable. We were very comfortable working with him. The installers were great! They cleaned up beautifully after the installation. They even helped us get the bedskirt on perfectly.
-Charles & Beverly S
The installers were prompt, courteous and did a beautiful job on my tile floors. The left my home clean and back together. I have sent friends to Bendele Abbey before and will send more in the future. Thank you for great service and a painless experience.
Rick did a great job helping us pick out our carpet and coming the next day to measure our space. Ernesto and Alex were excellent installers! We are satisfied customers who will be back!
I was completely satisfied with the service I received from salesman to installation – great job! When I need flooring I will certainly know where to go – thanks!
Beautiful job! Couldn’t be better: neat, clean, perfect corners! Super fit! Such Nice workers. We love it!
Love the carpets and also our backsplash came out wonderful. I will recommend your store to anyone who mentions they need carpet.
The guys who installed the carpet really had a great system for installing it efficiently and quickly. Rick was a great salesman! He helped figure out what I wanted! I could tell he had been working there for a while and he enjoys his job!
We replaced the carpet in the MBR and wife’s office. The three inch engineered wood flooring gave these rooms a warm, rich and finished look. The change was amazing. The product selected was just what we needed, and the installers were courteous and pleasant. We found that the price was better than two other competitors. Overall, it was a great value!
-Guy A & Linda S.
The flooring in our bedroom is perfect here in Florida. Looks like oak, waterproof, textured to prevent slipping when we come from the shower. People are amazed with seeing it. Perfect with our oak bedroom set.
Your service is great, that is why I come back for all my floor needs.
We appreciated the professional manner in which the salesperson educated us on the highlights of carpet texture, made inquiry regarding our particular needs in high traffic areas, maintaining our carpets, pets as a variable and the best values for the price category. We were amazed how quickly we were able to have the carpet installed with minimum inconvenience during the process.
From Earl to the professional installers and a job well done, I really am very pleased.
Everyone was very thorough. We will eventually replace carpet in living room and will contact you for sure!
-Bill B and Krissy F.
Thinking of in the future completing rest of house!
Very good experience all around. Great sales people and install team was excellent! I will refer my friends and family in the future!
The installation was great. We have white baseboards and carpet was installed without any marks or cuss on baseboards!
Your salesman did a great job
We thought the service was excellent. We are going to purchase more flooring. We were very satisfied with all the services you provided, they had all our flooring installed in one day, and they were scheduled for two. We are really satisfied with the flooring.
-Dallas & Margarate S.
1) My wife and I were extremely happy with the sales people (Earl Smith). He was very thorough in helping us through the purchase process.
2) Installation people were neat and efficient. When they left you never knew they were here installing carpet.
3) Follow up contact was greatly appreciated.
Service was excellent. The salesman made it very easy. He explained everything and it all worked out the way he said it would.
-Tom & Sue O.
Rick was very kind and courteous.
Bob the tile installer does a great job. He makes sure everything is level and attempts to be as neat as possible.
-Robert & Kathleen H.
I was very pleased with the “crew”. Very professional. The job was well done. I was in Quality Control for 30+ years and am very critical – once again. Very pleased. I was very satisfied with the entire experience in the purchase of rugs for our home. From our initial meeting with the salesman Earl to the final completion of installation. Earl came to our house in LaBelle and offered his advice. I was very pleased with the installation crew. Very helpful and professional. Rating from 1 – 10 definitely a 10.
-Jim & Audrey S.
My husband & I returned from Ohio and received your letter about the 60 day guarantee. We left on November 20th and returned on December 24th. There were no problems with the carpet and installation when we left after 16 days. We aren’t having any problems now but would like to have extra time to look around it. The installers were professional and did a great job and the carpeting is what we wanted (it looks great). Thank you!
-Al & Joanne L.
Rick was very professional and easy to work with. He returned our phone calls very promptly. The entire experience was very professional. From the showroom through installation was a very positive and non-stressful process. Very professional staff of employees.
We were impressed by everyone we encountered during this transaction. Our salesman Earl made us feel so welcome and showed concern for our satisfaction. He’s great! The installer, Joe, was prompt, cordial, clean and neat. We highly recommend Bendele in Fort Myers.
-Trudy & Debra C.
We were very pleased with the overall experience. Thank you!
Very pleased from start to finish.
From the moment we entered your store, we were treated like it was a pleasure to help us. Our carpet is beautiful! But the most awesome part of our experience was the unexpected installation time ~ three weeks ahead of the expected date!! We are extremely satisfied with the quality of our carpet and professional installation. Our salesman deserves a raise! We will highly recommend Bendele’s to our friends.
-Cash & Jill P.
Our salesman was awesome. Our installers were polite and professional. There wasn’t anything for me to clean up or get rid of when they left. All I had to do was show off my beautiful room.
This was a small master closet – turned out beautiful
Can’t say enough about Ernesto (installer) – never stopped working for a second. Even put bed skirt back on and reconnected all the electronics properly
-Don & Sandy R.
Earl was very helpful. It was difficult because I was coordinating from Michigan. Ernesto was personable and very professional.
Earl made a special evening trip to measure so we could have our installation before Superbowl Sunday!!!
-Paul & Beth J.
All was met with total satisfaction.
-Rudy & Karen M.
I’m so happy with my decision to purchase my flooring from Bendele’s. Professionalism – quality from start to finish. And the best part is the “Wow, this is beautiful!” I get from friends and family when they visit!
You guys always perform at the highest standards!
-Mike & Melanie C.
We love our new floors! All our neighbors come over and rave about our new floors! Makes my wife proud of our home! Earl helped guide us through dark and light colors and toward a South Florida look. Could not have done this without his help! Educated us on flooring. The installers were excellent and very professional. They went beyond expectations and made our flooring look great!
-Wayne & Brenda J.
-John & Betty N.
The experience we had with Bendele Abbey Carpets was excellent! The salesperson Earl Smith was great, he knows his business and made selecting carpet easy. Installation was quick and easy, the installers moved the heavy furniture and installed the carpet in no time. No fuss, no muss! The carpet is great and so was the price. Thank you!
When my friends came over and saw my new floor, they could not believe how big the room was with the wood, after taking up the floor.
Enjoyed your total package. Will use your firm again in August. The installer was exceptional. Especially, he was alone (Great Job!). His name was Scott.
Our salesman Rick was very helpful. He showed us all the choices we had and the pros and cons of each one. The installers were very professional and did a perfect job. We highly recommend doing business with Bendele Abbey Flooring & Rug.
-Steven & Shelly G.
We are very pleased with the carpeting that we chose for the stairs in our home. We have had the carpeting on the stairs replaced twice by other companies and felt that we received very little professional assistance and consequently, did not choose material for our stairs.
Earl, our salesman at Bendele’s was very knowledgeable and helpful. He spent time explaining the pros and cons and even visited our home to inspect the project before we made our final decision. The people that installed the carpet were excellent. We’ve received many compliments on our new carpeting and would highly recommend Bendele’s for your flooring needs.
-Craig & Peggy C.
Earl was very knowledgeable about what we needed. Excellent salesperson would recommend working with him.
Service was excellent. Earl went out of his way to find the proper transition pieces to match an existing floor. The installation crew was courteous and efficient and did an excellent job. We will be consulting with Earl for our carpeting and will be requesting Ernesto and Jorje do the installation. Very pleased, thank you!
Slightly more expensive than the big box stores; way more value for the buck. Customer service and workmanship are superior.
I am extremely satisfied from the sales rep through the process of installation. Very professional. The installation crew was very good, no wasted time and very clean. I would HIGHLY recommend Bendele Abbey for any type of job.
When we first moved here to Ft. Myers, from Ft. Lauderdale, 6 years ago, we had our home carpeted by Bendele and we were very pleased with everything. We recently had tile installed and only needed carpet for the stairs and master bedroom. We thought only of Bendele’s for the carpet because we were pleased with our previous experience, from sales to installation.
We could not have been more pleased this time, due to the expert sales experience with Rick, to the fantastic job of installation by Ernesto, Jorge, and Alejandro. Rick listened to our desires and presented to us the carpets that would satisfy our needs. He discussed the pros and cons of each choice according to our wishes. He was so knowledgeable, helpful, courteous, patient with his time, but most importantly, he made our carpet buying experience excellent. He epitomizes why we chose Bendele’s to do business with. Both my husband and I LOVE our new carpet!
The installers did an excellent job as well. It was so wonderful that they disassembled our bed and moved the furniture out quickly and carefully. They performed a beautiful transformation expediently, with courtesy and politeness. We are very pleased with their work.
All in all, I rate our experience with Bendele’s as beyond excellent.
I hope you will share the note with everyone I have mentioned because they deserve to know their efforts are very appreciated.
The new flooring (laminated vinyl planks) has brightened the whole house and makes it look larger than it is. Anybody that sees it seems to like it. The entire staff were friendly, and the installation people were great. It was much easier than dealing with the big box stores. Thanks Bendele!
Very happy with my experience. New bedroom carpet installation was flawless. Carpet I chose is beautiful. Sales rep was excellent, informative, worked within my budget and made me feel very comfortable in my decision.
We started the process with Home Depot- we were shocked at the price! Once the shock wore off we shopped local stores. We chose Bendele because we got a better product for almost the same price as HD without drama. Our home has been transformed – from dowdy to sophisticated. Thanks
We recently purchased a beautiful new home with one problem- all tile floors. I know this is popular, but I have feet, ankles, and legs that crave thick carpet. Before we closed the deal, we visited only 1 carpet store- Bendele. we had a serious conversation with Earl. I needed to really know if carpet could be laid over tile. He assured me it could, and we bought the house. Earl went the extra mile- came to the house to verify what we needed and to reassure me. After some re-modeling, earl made a 2nd visit to measure and help us make some decisions. He was informative and professional. The installers came- went- and did a beautiful job ON TIME-VIP. Thank you Bendele, please use me as a reference any time. We love our floors.
-Don and Lynda S.
We were pleased with Bendele’s service – from the beginning to the end. It was great all the way.
-Virginia and Norm W.
To Craig Bendele and staff; Dick and I would like to thank you for replacing our kitchen and breakfast nook flooring. The finished product is beautiful. It is always a pleasure to welcome the “Bendele Crew” (Rick, Ernesto and his two assistants) into our home. They were wonderful to work with and always treat our home like their home—with special care. Craig, you should be very proud of your customer service Golden Guarantee!
-Dick and Barbara N.
Jay and our installers did a terrific job. They cared a lot about making sure we received what we wanted and made attempts many times to confirm that several aspects of the job met my expectations. I’ll be back!
-Jerry and Libby F.
From the time I walked into the Bendele store, I was very impressed. Rick G was terrific, answered my every question, took his time with me, as long as I needed; that was very important to me. Tried to please me 100%. I am very happy with your store and the relationship I had with Rick throughout, and yes I would recommend Bendele’s to my friends and family!
Got the biggest bargain for the price paid.
-Jim and Sandy S.
Rick is the Best!
We would buy again from you. You are honest and take excellent care of your customers.
-Win and Jerry U.
I have given your name to people! When people come to our home they are always impressed with our flooring and great work that the installer has done. I made copies of your business card and give them to friends. Thank you for being our flooring contractors!! PS: there is no need to reward us; we love our flooring.
-Jay and Linda D.
I orchestrated the purchase and installation of my parents new carpeting while they were up north. Everyone that I dealt with was professional and courteous. The installation was the best that I ever experienced and I am an interior decorator! The team vacuumed and swept up every speck of debris. Outstanding!!
From beginning to end, Bendele Abbey carpet provided a wonderful experience. My salesman was Rick, project manager was Joe, Earl politely handled a change in schedule for me and while I don't know the names of my installers, they were GREAT. I stopped in after work, shortly before closing time with a certain price in my head. I found what I liked and the price was spot on. They were able to install the day I needed. Due to construction issues with the bathroom, that date changed not once, but twice. Abbey Carpet not only worked with me on this, and were so nice about it, but I feel that they sent me their VERY BEST INSTALLERS. And on a Saturday so that I would not have to take more time off work. This was my fourth time dealing with carpet installers here in Fort Myers over the years and this team was above & beyond any others I've had in my home. I have very large, heavy, solid oak furniture. They took such excellent care of this furniture and of my home in general. Cleaned up perfectly, were polite and professional. I would definitely use them again in the future.
Our new floors have really made our house beautiful and more up to date. We get compliments from everyone. The purchasing experience was really easy and installation was fast and professional. We will be recommending you to all of our friends in the market for new flooring. Thank you for an awesome job well done!
-Dan and Allison I.
Dear Craig, We want to thank you and Earl Smith for the outstanding service we received in regard to our recent purchase of carpet. As you know, several loops or defects and a noticeable seam were discovered after the carpet was installed. Earl came immediately to our aid, confirmed the problems and offered to fix them to our satisfaction. Earl, in fact, was honest, forthright and eager to be sure that we were pleased with the carpet and your service. Your company installed all new carpet free of problems. The installers on both occasions were highly competent and pleasant. We will certainly mention your company to our friends and neighbors, and assure them that your promise - "You’ll love your new floors or will replace them" - is indeed true and accurate. You should be proud of your employees; they are excellent emissaries. Again, we appreciate your service.
-Dick and Dianne K.
Excellent job, We will be back! From the salesperson to the installer we were very pleased with the carpet selection and delivery process. We had a minor problem with delivery date, but it all worked out. Thank you for working with us.
It was a painless and pleasant experience! Installers were the best.
Jay was very good at helping us choose the carpet and coming out the next day to measure. He even came himself to get the rooms ready for the installers. Above and beyond is his service!! The 2 men that installed it were very courteous and cleaned up which I appreciated. It was a very good experience. Thank you.
The carpet on the stairs is the focal point of the entry way. That’s the first thing you see when entering the home. Everyone that has come to the hose loves the staircase. I am just thrilled with the look of the carpet. Thanks again for a job well done.
-Mike and Bridgette S.
Everything was good. Our salesman (Jay) was completely knowledgeable about the products available and directed us towards an affordable product to suit our needs.
-Tom and Ellen S.
My wife and I came in looking for tile for our lanai. We were met with a friendly and knowledgeable salesman (Jay) who was extremely helpful. We purchased the tile and it was installed in a extremely timely manner. The installation was very professional (neat and clean) and we have no complaints. Thank you very much for a beautiful job!
-Ron and Kathy T.
I was more than satisfied with my buying experience. The installers were helpful and professional. A good experience overall.
Salesman (Earl) and installers were very courteous and professional. Installation was very good and fast.
-Ken and Judy C.
Although we were only tiling a small lanai, our salesperson Rick explored different possibilities for covering the area. We decided on tile. We chose a lower cost tile, that was made in USA, and because it was in stock. Rick set us up with an installer right away. Just four days later, Bob laid the tiles. Bob displayed his proficiency and professional courtesies. Overall, we are very pleased with the services and products Abbey Flooring provided.
-Henry and Dotty B.
We love our new carpet. The colors are perfect. I love walking around on the softness. You went above your job by binding some of our left over carpet. Thanks again.
-Don and Lynda S.
We were very pleased with the service we received. Our first experience with Bendele was a very good one. Our salesman (Earl) was most helpful and made us feel very comfortable. The job was was excellent. We would definitely come back to Bendele.
-Gary and Karen N.
The carpet and installation are great. Everyone likes the carpet very much. Both installers were very professional and did what ever they could to see that our carpet was done by the time our guests arrived. I was especially glad when Frank called, and you personally took charge. Thank you for taking care of our needs.
-Pearl and Frank B.
My husband and I are very please with our new carpet. The staff was very courteous and professional, both in the showroom and during installation. The carpet was perfectly cleaned up and ready for guests, when work was completed.
-Jim and Connie H.
We are very pleased overall and we will keep you in mind for future.
-Jake and Stephanie K.
Everything was super. We were very satisfied.
Prompt service, excellent advice in terms of appropriate carpet for our condo. Would definitely use your service in the future.
Installed carpet in three bedrooms from Bendele. From salesman to installers to follow-up, all was as good as it gets.
-Thomas and Leslie H.
I love my new carpet. Salesman was knowledgeable and professional as was the installation crew. Everyone I show the carpet to loves it. Next time I need flooring this is where I will go. I will not shop around for a better deal.
I first went to one of the “Bix box stores” and all I could get out of them was very rough estimates on the costs. When I gave Jay Martin the measurements, he was able to give me a close estimate. Your people were friendly and professional. I’d be happy to recommend you. Thanks.
Excellent from the very beginning. The staff was terrific and the job was on time.
-Tom and Beverly F.
They made my decision-making process very easy! From the moment I walked into Bendele Abbey Carpet & Floor, Earl greeted me. After telling him what I was looking for, he took me the show-room he thought I would like. It was the quickest thing to pick carpeting for me. This was my first time and the installation was perfect. I have three more rooms to do and I'm definitely going back to them!
Earl was professional courteous and great to work with. Especially as I was out of state during installation. I'd recommend Bendele’s in the future.
My wife and I remodeled our home and used a carpet store that did not specialize in flooring only. One year later, we were dissatisfied with the product installation. We since went to Bendele Abbey and purchase to the correct carpet with the assistance of a knowledgeable sales person. It was installed professionally, looks and feels great. We should have found Bendele the first time.
I knew I was in the right carpet store soon after I entered. When the gentleman that helped me listened patiently until he understood my description of what I was looking for. In a few minutes here narrowed my search to the right carpet with only the color to be determined. I was offered a sample board to take home for the decision and he offered to meet me at my home the following morning to measure and give me a price for my choice. A very pleasant buying experience and installation. Thank you!
We came in after another flooring company canceled our appointment, even though we were traveling in from out-of-town. Earl helped us select new floors and even came to measure that same day! (Since we were only in town that day) Amazing. Thank you for going above and beyond!!
-Charles & Lynn G.
Rick was excellent and answered all our questions professionally and in terms we understood. The installers were equally fantastic, laying our beautiful floor in only 6 hours.
-Larry H. and Kathy M.
I am very satisfied with the service, payment plan, and guarantee. Your service was sufficient and great workmanship. Your payment plan was affordable and quickly financed. Your guarantee is a lifetime with quality carpet. I love my new carpet and installation that you provided.
Expertise of sales and installation personnel was great. Box store sales people never said “hello” even after 30 minutes or so. Follow up by Jay was unexpected. Installation manager (Joe) kept us advised of arrival time delay. Chris and Daryl were so polite and competent, very polite, very proud of their great skill sets. We were very pleased with the Bendele Team!
My husband and I were moving out of an apartment and need to replace carpet in one bedroom. We went to multiple places to get quotes and details about the carpeting available under our budget. Not only was Bendele Carpet helpful and more reasonable for the small job, I was able to pay half the amount up front and half after the work was done. They were done in 15 minutes and did a perfect job. Nice, friendly customer service throughout the entire process. Thank you!
Having just left a store where the sales staff was actually rude and dismissive, I was delighted with the very informative and undivided attention I received. Rick definitely went "the extra mile" returning to our home after installation to check on a minor question my husband and I had. We are very impressed with the special care we received!! Thanks again! We are very happy with our salesman and the installers! We will return when new tile job is required. Rick is an excellent, personable and very informative representative of Bendele Carpeting. Joe, our installer, did a very professional job installing and he and his partners carefully cleaned up afterward.
I shopped around before coming into Bendele. Iwas surprised at the difference in stores- most places I went told me to look around and if I needed help to let them know. Jay helped me immediately and was very helpful trying to find just the right carpet for me. I also liked how clean and inviting Bendele Abbey store is.
I was very pleased with the way earl, my salesperson, treated me and his pleasant demeanor. He was very knowledgeable and did not pressure me to purchase beyond my budget but simply presented options and benefits. All my questions were answered and the installation was timely and professional. I would recommend Bendele Abbey to any family or friend.
I really like the way you handled the transition strip. Your men were very good.
I found working with your people a very good experience. The installation men were very accommodating.
Your service was exceptional, don’t change anything. All work was done on or before (installation) the scheduled dates. The installers did a great job and worked very quickly and neatly. You were recommended by a friend who used you a few years ago - good recommendation.
Our new carpet was the finishing touch on our master bath and bedroom remodel. We decided to completely remodel our bathroom after discovering mold and water damage due to a construction flaw. After a 4 month remediation and remodel process we were finally ready to move back in. We had decided not to replace the original carpet to save money, but it looked terrible! I rushed to Bendele Abbey Carpet about 10 days before Christmas, hoping we could get it ordered and installed so we could be back in the master suite by Christmas. The sales and installation team was very considerate of the plight we were in and worked really hard to make that happen. The installation was scheduled two days before Christmas, but a schedule change allowed them to come a few days earlier. The carpet looks beautiful, many thanks to everyone at Bendele!
Craig, this is a little late, but we wanted to let you know how pleased we were with the service we received when we purchased our area rug in April 2014. Our salesman was Earl, and he went out of his way to help us get the rug before we left to go back to Ohio. We did receive it on time and we love it! In the future we will definitely refer our friends to your store and I am certain they will be as pleased as we were. Please pass our thank you to Earl as well.
-Grace and David B:
Our salesperson Earl was very helpful and is now helping us find an area piece. The installation was great and the people wo did this were very capable and courteous.
-Merle and Roberta S:
Thanks for excellent store experience and installation experience. We appreciate your professionalism.
Earl did a great job! Also the installers were very good! Overall very satisfied.
-Jim and Shelley W.
We were both impressed with your crew that installed our carpet. They were very efficient, polite, answered our questions and left our place spotless. Bravo!! The salesman (Earl) that came to measure our rooms was very good at his job and we felt he answered all our questions. Excellent service, thanks.
-Robert and Sherry K:
Rick Gerstein was absolutely great throughout the whole process. He immediately addressed any issues and would arrive on site during the installation. Now that's service!
The professionalism and courtesy Rick Gerstein demonstrated is why I would continue purchasing from your store. He was very knowledgeable and professional. I am enjoying my new carpet. Installation went well and I am pleased with the whole experience.
We had a small room that we wanted carpeting for. We walked in, knowing that we wanted carpeting for - perhaps in the future we will look into the "Design Audit" you mention. Overall our experience was such that we will come back to do business with you and your installers, we sincerely wish you the best!
-Peter and Anne H:
The carpet was laid on the back porch; it made so much difference and looks so nice. We are very pleased with the work that was done.
We worked with Jay for the process for this floor. He also installed a bamboo floor in our home in 2011. He is terrific and very professional. We love working with him.
Earl was very helpful, knowledgeable, and friendly. He showed me several options based on what I was looking for. He made the process easy!
I love my new tile floor, and so do my friends - makes my rooms seem bigger. My installer did such a great job, and his attention to detail was great and it shows. Showroom was so much better than the big box stores and my salesman understood my needs and found me just what I was looking for, thank you.
The staff at Bendele Abbey Carpet & Floor is exceptional. They are professional, courteous, and competent.
Thanks for making our experience a pleasurable one. Your installers are truly "craftsman" of their trade. From beginning to end, we enjoyed working with Bendele Abbey Carpet & Floor!
The installation team was wonderful. They were a pleasure to have in our home. They did everything they could to minimize our discomfort during the process and left us spanking clean new beautiful tile floor!
Love my new tile and carpet!
The three people were pleasant and courteous. They showed me the flooring before bringing it inside my home. Then they started working and kept at it without delay. I was satisfied with their efficiency of the job plan. The total job was completed in less time than I anticipated. They kept the removal of the old flooring debris to a minimum and the rest of my home was not affected. On completion they swept the area as clean as possible. I am well satisfied.
Happy with salesperson "Rick". Told him what I wanted having 3 small messy children, and he showed me which carpet would hold up. Found the installation well done and as pleasant as installation can be. Now I'm enjoying walking barefoot through the plush carpet.
Earl was fabulous, he was patient and the stock selection was super! Called right back with a problem and resolved it. Thank you, will recommend again!
Rick couldn't have been any nicer or more informative. The whole process was exactly as described. My friends and family were wowed by the appearance of our floors. Installers were as good as it gets. Sorry I did not have more work for them.
-Jack and Pat K.
We were very pleased with the service we received from Earl Smith, our salesperson. He helped us decide between hardwood or carpeting. We originally wanted hardwood, the same as in our living/dining area. He took the time to double check determining it was no longer made. Then we thought maybe carpet? But after looking at various carpets and hardwood we knew we wanted hardwood. The installers were great - did a good job and made sure everything was back in place. Yes, we would recommend Bendele's.
We were impressed with the quality of installation. It was the first time I have ever had an installer swap the carpet after installation and they were very attentive to corners and baseboards. Also very careful with moving furniture back and forth.
-Jeanne and John N.
I loved working with Abbey Carpet. Rick was very knowledgeable and patient with me. I started my search for flooring (laminate and vinyl at Abbey Carpet and I'm glad I did. What a selection! I had gone to Lowe's and asked to see travertine look laminate. They had one choice- on their computer- not on the floor. Rick showed me all the choices that were available and other options he thought I might like. He priced out the installation and that's what I paid. I was so impressed with Abbey Carpet that when someone comes to see the floor and look over it, I always recommend their selections, their staff, and their store.
-Kay and Ralph S.
I have bought carpet from Bendele's several times in the past. The last time we purchased carpet, the installer discovered a huge flaw in the middle of the installation. He completed the installation and re-ordered the carpet. A few weeks later, the installer returned to replace the carpet. I know you stand behind your product. That is the reason I returned to Bendele's to purchase the wood floor.
-Rosalind and Wilson W.
My experience with all staff at Bendele Abbey Carpet & Floor in the choice and installation of my beautiful new bedroom carpeting and area rug was personally pleasurable, with the “attention to detail” professionalism leaving me a completely satisfied customer.
I don't know how many years we have been your customer. We have always been happy with your service. You have a huge selection of floor coverings and the size of the store is nice and not overwhelming.
Great Service. Understanding and patient salesman. Knowledgeable, fast, clean installer. All in all, a great experience.
Thanks to all the staff at Bendele Abbey Carpet for making our experience a very good one. The store personnel were very helpful in helping us select the best carpet for our needs. The installers were prompt, very friendly and pleasant plus they completed the job quickly and efficiently, plus they cleaned up everything so we could immediately enjoy our new carpet. Overall it was a wonderful experience. Thanks again.
-Bennie L. and Tom K.
1. Salesperson: Jay- a great personality, an asset to your company, and made certain service was timely and complete.
2. The two installers- Ernesto and Jeff were very professional, good appearance, and patient with my questions. Flooring looks wonderful due to their expertise in installing. I would ask for them for any other jobs I need.
3. Your warranties and guarantees "Triple Guarantee" - on a most personal level. So glad I located a store such as yours for future jobs.
Knowledge and selection not available in “big box store”.
It is refreshing and a welcome change to do business with a retailer that actually cares about the quality of service they are providing. Bendele’s clearly strives for excellence from beginning to end and keeps in mind how to retain their client base and keep them coming back. Very professional company and a pleasant experience for us. If and when we future needs it’ll be with Bendele without a doubt. Than you for taking pride and responsibility for your company. Again a welcomed change compared to a lot of retailers out there.
Thanks Craig. Starting with Earl Smith, the experience was as good and maybe better than 1999. We are repeat customers for a reason. The quality product, the professionalism, the price and the guarantee. I do recommend you and have for years. My friends all thought the carpet looked great. Good luck to all in the future.
Ernesto and his helper came the day before the install to bring flooring. They were kind, courteous, professional and made sure their equipment was not a hardship to us. The day of the install they were on time and ready to work. The quality of their work was top notch and they left the condo exactly as they found it! We are pleased to tell you we are overjoyed with their workmanship.
-Mike and Joyce P.
Installer, Jay Martin was exceptional! His attention to detail is impressive. We are extremely satisfied with our flooring and the quality service from Bendele’s. The floor made out kitchen look 10 years newer. Thank you Bendele’s. Overall experience is a 10+.
-Myles and Karen M.
This company is very professional and gets the job done.
Every element of our experience was perfect. I would highly recommend Bendele Abbey to everyone. Their courteous customer service was awesome!
I chose Abbey Carpet from an online listing, but it will be my go-to carpet store in the future. My sales associate was knowledgeable and I love my new area rug.
The technician, Jay, did a very meticulous and beautiful job. The three rooms that were done took on a new look. Everyone coming into the house remarks about the clean and beautiful new look. Thank you!!